RTS Life Science

 

RTS provides help-lines available to suit your working patterns for rapid connection to fully qualified staff with expertise appropriate to your equipment.  On-line call reporting and tracking is available with all Support Agreements. Secure internet access for remote diagnosis, problem resolution and other enquiries is also provided. Our Support Team members are proficient in diagnosing problems and getting to the fundamentals. They in turn are backed up by our technical teams, knowledge bases and infrastructure; all of which are committed to resolving your problem in the most efficient manner and getting your system back in operation.

 

Maintenance visits are carried out by RTS skilled technicians with full RTS back-up. System specific servicing is part of every Support Agreement. Frequency of visits is tailored to your operational needs

 

To ensure that you receive greatest benefit from our systems, full operational training is provided as part of the installation and commissioning process. Further training modules are available as either refresher courses or, to assist new staff and allow you to make the most of your investment.

 

Every effort is made to minimise the frequency of component failure and replacement, it is however prudent that you should stock wear items and critical spare parts, to maximise equipment availability.

 

Improve your system with access to the best available equipment. We will keep you informed of software upgrades that may become available including Sprint™ and d-Sprint™ enhancements and downstream integration to other software systems. As we integrate the latest products and developments, we offer an upgrade and enhancement service to ensure longevity and continued return on investment.