RTS Life Science

To enhance the standard 12 month warranty and to optimise the life and performance of your sample management, biobanking or pharmaceutical testing system, we offer a range of services which can be tailored to meet the levels of service and security you require.

 

The various support options available enable you to choose the package that best fits your system performance requirements and organisational structure. Our support service team can provide:

 

•          A local support representative

•          Contact with a personalised hardware and software support team

•          Access to original system design data

•          On-site technical and safety training

•          Performance and availability improvement services

•          Data based predictive reliability maintenance

 

Support options include:

 

•          Priority Technical Support

•          Preventative Maintenance

•          Site Support for RTS equipment

•          Emergency Cover

•          Post Handover Support and Training

•          Discounted Rates for Additional Support

•          Total management of all equipment integrated by RTS